pathetic service

<p>I called the call centre on the 28 November to find out when will my debit order go off the consultant in spoke to advise that they do not have a debit order instruction loaded for me I must pay cash. I went to the Vodacom store and paid the cash. The same evening they went and debit my bank account. I called the next day the ********** number and was told to wait till the 3rd December to dispute the R100 penalty today I call the consultant tell me it's my fault and bow I will be listed on itc and will have a bad credit score rating. And they will not remove the penalty even though the consultant told me that there is no debit order instructions loaded. I refuse to pay the penalty becuase if they had told me the debit order will go off then I would have left the money in my bank account. How can you wanna charge me a penalty if it was your consultant that told me to go and pay cash otherwise my line will be suspended. </p>