1 reviews | Active since Dec 2016

04 Dec 2016, 18:03

Pathetic service

<p>I transferred my cellphone contract to my husbands name. I received conformation via sms that it has been done successfully. BUT come the first of December..... only the amount of his own contract gets deducted via debit order, and a RANDOM amount (that I did not provide for) STILL gets deducted from my account. AND only thinking about phoning 082 111 gives me anxiety. I absolutely dread knowing that I am going to have to make a thousand calls, just to speak to someone who won't will be able to sort this out. VODACOM your service has downgraded extremely!!!!!!!!!!</p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply05 Dec 2016, 07:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update05 Dec 2016, 21:15
Reviewer Update

How long is due course Vodacom????