ZA
Zareen A

1 reviews | Active since Dec 2016

03 Dec 2016, 16:16

Pathetic Service

<p>Vodacom ur service is PATHETIC!!! I have tried calling the customer care line and ur staff keep cutting the call after I have to listen to the dumb music coz I'm on hold for 30 min. It is day 3 and I have not received my airtime or data for my contract. My existing data of 14G had also disappeared. This is very frustrating and irritating. I now have to purchase data ands airtime so tell me why the hell do I have a contract with url?? </p> <p> </p> <p>Seriously considering cancelling my contract on the grounds that u have failed to deliver the service I am paying for and I will be taking this up with the ombudsman.</p>

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Replies (1)
Vodacom
Vodacom's reply04 Dec 2016, 08:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team