1 reviews | Active since Mar 2015
Pathetic Service
<p>Was offered a 3gig data contract with a device from Vodacom for R189pm, to my shock was presented with a R3500 bill this month, the consultant that sold me the contract never mentioned uncapped or out of bundle rates. Logged a call with Vodacom and called today to do a follow up. So after being transferred to different people (the usual) I get transferred to client care, where a consultant tells me he can't assist me as he already has 34 calls in a queue!!!!! So how the hell is this my problem???? Vodacom teach your staff how to have telephone etiquette. I was promised someone would call me back regarding the call I logged and no one did and I still have to put up with ****py service.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
So when is due course????
Or is your consultant still busy with the 34 calls in the queue????
I can understand that you're still investigating the data issues, however NO feedback or apologies from you regarding your consultants ****ty way of speaking to clients, or is ****py service and rude consultants part of the 'awesome service' you provide.
So when is due course????
Or is your consultant still busy with the 34 calls in the queue????
I can understand that you're still investigating the data issues, however NO feedback or apologies from you regarding your consultants ****ty way of speaking to clients, or is ****py service and rude consultants part of the 'awesome service' you provide.