Pathetic service

<p>I contacted vodacom to make enquieries about cancelling my current contract and needed to them to callculate the amount i needed to buy out the remainder of my contract I phoned 111 got a quick response and they put me through to the cancellation/retension department this is where the problem started it took an hour for my call to be connected the consultant after 20 minutes could not assist because they were busy with the payment run and could not do the calculation on the system because of that I asked to speak to a supervisor and was put on hold 40 minutes later i was still holding on for a supervisor when i decided to cut the call. So now i have stopped my debit order until such time vodacom contacts me an gives me the amount i ned to pay to end my contract</p>