1 reviews | Active since Nov 2016

26 Nov 2016, 14:36

pathetic service

<p>been trying to update my credit card expiration date no. for 3 months , called vodacom mutiple times , been in store 4 times , emailed . no one every calls you back or replies to emails ref # EC-04FS-2CG30R.</p> <p>as with the call centre they just pass you around</p> <p>really how hard is it to change 4 digits</p> <p>i should bill vodacom for all the time ive wasted on this</p> <p>when i cancel my service ill bill them for all my time they have wasted.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply28 Nov 2016, 10:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team