1 reviews | Active since Nov 2016

18 Nov 2016, 17:39

Pathetic service

<p>Vodacom South Africa is beyond useless and pathetic. And a person would think after it was taken over by a high company as Vodafone. The staff are *********** and have no knowledge on how to deal with my query. Customer care states my account is in arrears, whilst Vodacom legal says it is NOT! They don't know their ****'s from their elbows. The only response I keep getting when I finally get through to someone is "...eehhh?" The call center is untrained and unhelpful. And this from South Africa's leading cellular provider??? I think not! A lab ****** at least gets the job done. Not the apes working in your call center Vodacom. I'm highly disappointed and disgusted by the service of Vodacom.</p>

0
Replies (2)
Vodacom
Vodacom's reply19 Nov 2016, 07:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update19 Nov 2016, 08:16
Reviewer Update

And so I wait in .... anticipation