Pathetic service

<p>My wife sent her phone in for a simple charging block repair. The phone was gone for 2 weeks and came back still faulty. We then returned the phone to the store at Canal walk and Hynricht the Branch manager stated that when he also tried to charge the phone it was clearly not repaired and actually damaged. The phone at this time was still working. He stated the phone was damaged at the repair centre. So the phone went in again and still is not repaired. They have now come back saying the phone has a damaged memory board and is beyond economical repair. This is after they have broken the phone and have not even had the courtesy to call and give feedback. We have had to call all the time. To top it off this is a contract phone and we are getting no joy at all. Also when we were again at the store on 12 November the so called manager Kelly who has ZERO people s****s is talikng with her back to me whilst talking to Hynricht moking me and my wife thinking we can not hear her. This is for a customer that has been with Vodacom for over 20 years. Disgusting service. And guess what still no feedback till today. Not even an appology for the treatment we received on the weekend.</p>