Pathetic Service

<p>I tried to cancel a second SIM card. Virginia told me it couldn't be done. Angelique told me it could. Short story is Virginia deregistered & Rica blocked the wrong number! After I warned her. She then moaned at me for basically making her feel bad. So my lifeline to the world is an expensive paperweight for 48hrs I'm told. While they try to reverse a mistake it took seconds to make. Unprofessional, rude, inept. </p> <p>After contacting customer services I was told to do a sim swap to unblock my number. I asked who will pay for that and compensate me for time, money and 30km round trip and she could not even guarantee the SIM swap would solve the problem. Useless, expensive, pathetic customer service all around. Sadly it's not my first experience of this deplorable service where I've walked out with more problems and less satisfaction than I walked in. And still waiting for the promised follow-up. My advice is walk away from this store and go elsewhere. I have been a Vodacom customer for about 20yrs. Unlikely they will list me on their books much longer.</p>