PATHETIC SERVICE
<p>I migrated my contract from an open line to a uChoose200 contract on the 28th of October. On the 1st November I was not given my R200 airtime and my line was cut where I cannot make any outgoing calls, have no data and cannot use the sms service. I have called the call centre several times and also gone into the Lenasia branch. NO one was able to assist me. Its been 9 days that I am paying for a contract that I cannot use AND that I do not have a line to call from! Vodacom seems to just be there for the money and seems to give pathetic service with absolutely NO feedback whatsoever. Being a lifelong loyal customer - I now cannot wait to move to another network provider!!</p> <p> </p> <p>Ref no:</p> <p>1- ********** 2814</p> <p> </p> <p>Ref no2: ********** </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
We are on day 16 now and Vodacom has done absolutely nothing to hlep me. I am still stuck without a line THAT I AM PAYING FOR! Can somebody that is competant please contact me to resolve this issue!!!!!!!!!!!!!!!!
We are on day 16 now and Vodacom has done absolutely nothing to hlep me. I am still stuck without a line THAT I AM PAYING FOR! Can somebody that is competant please contact me to resolve this issue!!!!!!!!!!!!!!!!