pathetic service.

<p>i have been a loyal vodacom customer for 20 years. and over the past 3 months i have receive the worst service ever and im seriously considering to change my service provider.</p> <p> </p> <p>i was overseas during the month of september and notice that money was being deducted from my account on 5 different dates for a device that was not in use. this device was offered to me free of charge and vodacom started deducting different amounts from my personal account as and when they felt like it without consulting me.</p> <p> </p> <p>i tried to get hold of vodacom and without any luck for 3 weeks. the customer care agents (*********** as ever) just apologiaed profusely for the mistake as there was an error in the system. to my dismay this has continued and vodacom still kept on sending me messages that im in arears and i need to pay in more money.</p> <p> </p> <p>i again tried to call in, i held on the line 40 minutes at a time and got cut off everytime i called in. the response from the agents was that they have high volumes of calls coming through. all i heard in the background was laughing, giggles)</p> <p> </p> <p>i requested to speak to senior manager of supervisor for over a month now and i am still waiting to hear from one.</p> <p> </p> <p> this case was being investigated however during this time i'm listed as a bad payer for VODACOMS errors which i think is a bit ridiculous seeing that VODACOM deducted money from my personal account without refunding a cent back to me back. </p> <p> </p> <p>vodacom should really look into the calibre of people they recruit. they are *********** and dont know how to deal with calls professionally.</p> <p>i cannot wait for my contract to end on the 6 December so i dont have to deal with vodacom again!!!!</p> <p> </p> <p>very disappointed and angry customer!!!</p>