1 reviews | Active since Nov 2016
PATHETIC SERVICE
<p>Been trying to do an upgrade on line for the 3rd week now, they just cant process the orders due to new system which does not process the orders. how this company stays in business is beyond me. Initially i was not even informed by the consultant that they had this issue, i thought i was getting my phone in 2 to 5 working days, have now tried to do this process 4 times but to no avail. i cant believe they dont have efficient systems in place to process upgrades, are they not worried about losing customers to the opposition, come on Vodacom, pull up your socks, i have lost total faith in you.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Anne Fenn
Thank you making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per my conversation with the Account Holder, I believe that your matter is now resolved.
Please accept our apology for any inconvenience caused.
Kind Regards
Kulsoem
Senior Consultant
Dear Anne Fenn
Thank you making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per my conversation with the Account Holder, I believe that your matter is now resolved.
Please accept our apology for any inconvenience caused.
Kind Regards
Kulsoem
Senior Consultant