Pathetic service

<p>I've been having a huge problem with vodacom... whereas I am being charged penalty fees for their incompetence...</p> <p>They were notified in September by capitec about my banking details changing and yet did not update there system and in return the debit our was unpaid... with that a penalty fee was charged to my account...</p> <p>I have disputed the penalty fee but never got any feedback, when I contacted then they said the query has been osed with no reason. </p> <p>Now... I have contacted then again as my account has been debited for way more then my statement amount and I have not been notified about any extra charges...</p> <p>I have then disputed the extra charges aswell witch now puts my account in arrears. I want this problem resolved . Their incompetence is realy pathetic....</p>