Pathetic Service

<p>Vodacom misleads there customers and they do not disclose all the details and now I have to incurr costs that I cannot afford. I upgraded my phone on the 1 September 2016 and the agreement between myself and the consultant was R280 would be deducted from my account monthly including insurance. That was my question to the consultant, " What amount will be deducted monthly from my account,because I cannot afford to pay more than R300". Now to my understanding if a contract says R280, then only R280 should be deducted, but Vodacom stole a R 374.57 without my consent. I am very upset with this, because if I was informed at the store on that day, I would've politely declined and said no thank you to this. On top of everything I called the call centre thrice after each other. The contract department answered and assisted me in saying that I will be paying R374.57 monthly hence the contract agreement, now you can understand my frustration. Then they put me through to the cancellation department, where a lady answered and kept me on hold for more than 20 mins, till I eventually hung up after losing my patience. My frustration was and is still high. I tried calling back and there was no answer. Now I know that you need to be patient whilst calling a call centre, but I also know that once I get through as a customer, the consultants should be helping you until you are satisfied and I did not receive that at this time, I know this because I work in a similar environment, but the service I received from Vodacom was disgraceful and pathetic. </p>