Pathetic Service

<p>On the 26 October i did my upgrade telephonically ********** , whilst on the line with the consultant I advised her that I needed data bundles, to which she responded that she would load 1GIG at no additional cost.</p> <p>A day later I received an sms confirming the activation of the GIG.... On the 01 November I checked my airtime and data balances only to discover that I only received a 500 MEGS. I immediatley called 082 111 and advised the consultant and she said becasue upgrades did the initial request they will have to rectify the error, but she would call me back on the 01 November to transfer me to upgraded - todate she has not called.</p> <p>I then called ********** direcly and sopke to another consultant where she advised me that she would send a mail to back office to have the balance of the data transferred onto my account and she will call me back with a reference number and obviously she didnt do so.</p> <p>I then called again today (2 November) and spoke to Malusi Khumalo and re-expalined my story, without saying anything he transfers me to a some lady in the after sales departement. I then spoke to Charmaine who tried to assist and put me on hold for nearly 30 min. She eventually got back and gave me reference number NIC ***52...</p> <p>I called Vodacom just to verify the reference number and was told that there is no reference number loaded to my account.</p> <p>Vodacom does not have any hassles taking my money on a monthly basis, but I have to endure this pathetic service.</p> <p>I need this issue to be sorted before close of buiness, failing which I will be porting all 7 of my contracts to another service provider.</p> <p>This service is extremely pathetic.</p>