Pathetic Service

<p>I ordered a new Vodacom router contract online. The device was delivered to me via RAM couriers on 24 October 2016. I then contacted Vodacom to activate the new sim-card (went through the authentication procedure) and was told that the sim-card would be activated in 24 – 48 hours. After 48 hours, the sim-card was still offline. I contacted Vodacom several times thereafter only to be told that the consultant dealing with my deal will contact me to provide feedback regarding my deal, as the consultant who answered was unable to assist. I still have not received any call from anyone at Vodacom to provide me with feedback. It has been 168 hours since I have received the device yet the sim-card is still offline. It is extremely poor that the Vodacom brand does not care for their customers and employ *********** staff to assist with online sales.</p>