PATHETIC SERVICE

<p>I upgraded in March 2016 to a Samsung Galaxy S7 Edge and my phone was working fine.</p> <p> </p> <p>Since August 2016, my phone has been giving the following problems:</p> <p>· Battery not lasting 1 day. By 12h00 daily my phone is dead as the battery did not last.</p> <p>· My phone is heating up.</p> <p>· My phone switches on and off by itself or hanging that I cannot use my phone.</p> <p> </p> <p>I am an Financial Advisor and spends most of my day in my car. I cannot afford not to be without a phone and so I took my phone to Vodacom Menlyn in on 12/09/2016.</p> <p> </p> <p>1st DESPATCH dated 12/09/2016</p> <p>Ø For a week I had no phone and a loan phone was not available. For a WEEK! When I got my phone back, all they did was a Software Upgrade?!?!?!?!?! WHAT?</p> <p>Ø Also, I had to buy 2 8gig memory cards as Vodacom was unable to load all my info on 1 card. I went to Vodacom EVERYDAY that week to collect my memory cards and the guy who had them, kept it on him personally and was never available. Eventually the next week I got hold of him and said I was coming to collect my memory cards.</p> <p>Ø When I logged to info onto my Google Drive, I lost over 300 photos of my children and 20 video clips. This was all I had of my kids from birth to date and lost it due to Vodacom not doing their jobs properly.</p> <p> </p> <p>2nd DESPATCH dated 03/10/2016:</p> <p>Ø After collecting my phone from the 1st repair, 2-3 weeks later I had the same problem with my phone.</p> <p>Ø Heating up, losing battery power, switching on and off as it pleases.</p> <p>Ø I took the phone back to Vodacom on 03/10/2016 and for another couple of days I was without a phone.</p> <p>Ø When they said I can collect, the despatch note said NO FAULT FOUND?!?!?!?!?! WHAT!!!!</p> <p>Ø I requested for an exchange but no one could help or advise me what to do.</p> <p> </p> <p>3rd DESPATCH dated 09/10/2016:</p> <p>Ø The day I was called to collect my phone from the previous incident, again I was informed NO FAULT FOUND and I lost it.</p> <p>Ø I spoke to Gappie at the same Menlyn Branch and he promised me to take matters into his own hands to try and figure out what was going on.</p> <p>Ø He said he will arrange for the phone to me placed in a mobile oven so they can open the battery to see if something was wrong with the battery.</p> <p>Ø He promised me he will send us an email the very next day to inform us what will be done.</p> <p>Ø When I gave him another week to respond I was informed he resigned – and NOTHING HE PROMIED ME HE WOULD DO WAS DONE.</p> <p>Ø Again I have my phone back and still giving me the same problems.</p> <p> My phone is still under warranty and Vodacom refuses to replace my phone? WHY??</p> <p>To date no consultanty can tell my why an exchange cannot be done and that I have to book in my phone again, and again, and again. I am sorry but my time & moeny is way too valuable than sitting in Vodacom every freaken week!</p> <p> </p> <p>I am requesting an exchange. IMMEDIATELY. I will not bring in my phone again to be tested as I cannot be without a phone.</p> <p> </p> <p>I expect urgent feedback as confirmation when I can collect a new phone.</p> <p>CANNOT ATTACHED MY PHOTOS TO SHOW WHAT IS HAPPENING WITH MY PHONE.</p>