1 reviews | Active since May 2015
Pathetic service
<p>After being a loyal customer of Vodacom for more than 20 years, I recently received an account for more than R4000. After informing customer service that the account is way out of line, and way above what my monthly accounts normally are, i was expressly told that that is the account and must be paid. I paid my regular monthly account, i received several threatening messages from vodacom. on the 3rd of August 2016 i received an sms stating that if i dont pay the account immediatly my services will be terminated. Immediately after receipt of the sms my lines were all cut!!!!! 3 days ago i paid the full amount owing, and was informed that i will be re-connected within 24 hours, its been 48 hours already and still nothing, yet when i log into my account there is a different amount owing every day. i am extremely dissapointed with the customer service received by vodacom, and have decided that after 20 years as a customer to leave them and make use of a different service provide. i would definately not recommend that anyone make use of their service, as in my eyes they are the same as the mafia.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
An automated response!!!
An automated response!!!
