GJ
Gerald J

1 reviews | Active since May 2015

21 Oct 2016, 11:25

Pathetic service

<p>After being a loyal customer of Vodacom for more than 20 years, I recently received an account for more than R4000. After informing customer service that the account is way out of line, and way above what my monthly accounts normally are, i was expressly told that that is the account and must be paid. I paid my regular monthly account, i received several threatening messages from vodacom. on the 3rd of August 2016 i received an sms stating that if i dont pay the account immediatly my services will be terminated. Immediately after receipt of the sms my lines were all cut!!!!! 3 days ago i paid the full amount owing, and was informed that i will be re-connected within 24 hours, its been 48 hours already and still nothing, yet when i log into my account there is a different amount owing every day. i am extremely dissapointed with the customer service received by vodacom, and have decided that after 20 years as a customer to leave them and make use of a different service provide. i would definately not recommend that anyone make use of their service, as in my eyes they are the same as the mafia.</p>

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Replies (2)
Vodacom
Vodacom's reply21 Oct 2016, 12:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

GJ
Gerald J's update21 Oct 2016, 15:13
Reviewer Update

An automated response!!!