Pathetic service

<p>I have been a client of Vodacom for over 15 years being a good payer. In 2013 our business took a huge fall we struggle to pay but we paid. I have tried to take 7 of the 8 pakages to lower contracts to help us with the cost and not to loose the contracts. One of my contracts they assisted me with but with the other 7 they have problems of my profile must be updated as it is low before they can assist me........... What nonsens, everytime they so call send it through to be reviewed and tell me i must phone back after either 24 hours or 72 hours or i must go to my closest Vodashop they can assist me. WHAT BULL****!!!!! They at the branch of Festivall Mall told me sorry I must phone them to update my profile..............TAKE NOTE FESTIVALL MALL PEOPLE IS NOT FRIENDLY, HELPFULL OR TRYING TO ASSIST AT ALL............ When i phoned today again I was told sorry it must be send for update AGAIN AND NOW I MUST PHONE BACK IN 7 DAYS!!!!!!! I am trying to get my pakages down graded to save cost.....................but VODACOM EMPLOYEES IS NOT INTRESTED AT ALL IN MY BUSINESS OR TO GO THE EXTRA MILE!!!!!!!!!!!!!!</p> <p> </p> <p>MY CURRENT ACCOUNT:</p> <p>Tablet - ********** = R 75.00</p> <p>Uchoose Flesi 500 - ********** = R 657.50 </p> <p>Laptop - ********** = R 181.99</p> <p>Smart XL - ********** = R 867.49</p> <p>Smart XL - ********** = R 796.44</p> <p>Red Adv - ********** = R1 562.15</p> <p>Smart XL - ********** = R1 010.86</p> <p> TOTAL P/Month R5 151.43</p> <p> </p> <p>UPGRADE PAKAGES:</p> <p> </p> <p>2GB 24 Month Data Top Up Price Plan (Samsung GALAXY Tab E) - ********** = R 229.00</p> <p> uChoose Flexi 200 (Samsung S6) - ********** = R 399.00 </p> <p>2GB 24 Month Data Price Plan ( K4607-Z) - ********** = R 429.00</p> <p> uChoose Flexi 200 (Samsung S7 Edge) - ********** = R 779.00</p> <p>uChoose Flexi 200 (Samsung S7 Edge) - ********** = R 779.00</p> <p>uChoose Flexi 350 (Samsung S7 Edge) - ********** = R 919.00</p> <p>uChoose Flexi 200 (Samsung S7 Edge) - ********** = R 779.00</p> <p> TOTAL P/Month R4 313.00</p> <p> </p> <p>At some stages my accounts is over R7 000 why does VODACOM make me struggle like this.</p> <p> </p> <p>I need urgent assistants with this as i really am fed up to hear these nonsens.</p> <p> </p> <p>THE SERVICE IS PATHETIC AND PLEASE DO NOT COME TO ME WITH THE **** OF MY ITC PROFILE BECAUSE THAT DOES NOT STOP YOU TO STILL CHARGE ME EVERY MONTH AND TAKE MY MONEY THIS IS NOT 7 NEW CREDIT APPS IT IS ON GOING CONTRACTS .</p> <p> </p> <p>They happy to take your money every month but wil not assist to make it cheaper for the client.</p>