1 reviews | Active since Oct 2016

17 Oct 2016, 12:19

Pathetic service

<p>Perhaps if I go to social media I will get a response and not some pathetic excuse from an *********** person at a call centre. I have spent a total if 4 hours on the phone to get my problem sorted out with no joy, my and my fiancés number should have been put to a prepaid, but somewhere som clever nut pushed a wrong button and cancelled my number, As a small business owner without my number none of my clients can reach me, the "managers" from vodacom who i spoke with was absolutely of no help and every time i get the response of "sorry neh" i have lost a a possible deal of R120000 due to vodacoms incompetence, are you going to refund me for this vodacom ???</p> <p>#pathetic #vodacom #*********** #furious #badservices</p>

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Replies (1)
Vodacom
Vodacom's reply17 Oct 2016, 13:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team