Pathetic Service

<p>deal match request sent on 5 Oct by Tumiyani @ Midrand branch, he said it normally takes a maximum of 2 days and if I do not get a reply, I should be PROACTIVE and call back by 10 Oct. so after no reply I call back on 10 Oct, asked to speak to Tumiyani but he was unavailable on the 10th, 11th and 12th, so I left messages for him on all of the above days! After no reply to all my messages, On the 13th, I managed to speak to a manager, Sithembile Mzazi, who also promised to have this issue dealt with immediately and he will provide feedback by calling me back (another broken promise) IT SEEMS ALL STAFF @ VODACOM OVER PROMISE AND UNDER-DELIVER...!!!!!</p> <p> </p> <p>13th, I get a call from a lady at vodacom, stating that vodacom had rep**** to my deal match and stated what vodacom is offering and that she will call back by tomorrow i.e. 14th to create quote and deal on line..... today is the 15th and I'm still waiting </p> <p> </p> <p>as a loyal customer of vodacom, to receive this kind of service is PATHETIC.... everytime we call in, we are put on hold for lengthy times and have to explain why we are calling in every single time! If your call gets routed to the Jhb central call Centre it is impossible to be transferred to the midrand call centre... wow! </p> <p> </p> <p>Deal match - FNB LIMITLESS plus 5gb Data @ R649 on a month-to-month contract. Vodacom equivalent is Red VIP @ R1999pm for 24 months </p>