1 reviews | Active since Oct 2016

14 Oct 2016, 14:42

pathetic service

<p>I have paid vodacom in full and have been requesting a paid up letter for over a month now, and STILL have not yet received it! Despite my account being false charged with a rediculous fictitious amount usage for Data I have not even used! This is not a service, it's torture! And absolutely hopeless company to deal with.I have spoken to numerous consultants with no clarity on the situation.</p> <p>....disgusted!</p>

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Replies (1)
Vodacom
Vodacom's reply14 Oct 2016, 15:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team