Pathetic Service!!!

<p>On the 26th of July 2016 I started the process of cancelling my brothers contract as he passed away on the 4th of July 2016. After follow up calls to the Vodacom cancellations/retentions department to enquire if the contract was cancelled and if there were any penalties/costs involved and being told the Legal team will contact me, I heard nothing from them. </p> <p>I even commented on the Vodacom facebook page and was contacted once telephonically to be told that someone would contact me. As expected no one did!</p> <p> Then on the 20th of September I receive a letter via email informing me as the Executor of his estate to pay a balance of R7678 with no detailed explanation as to what the cost is for.</p> <p>Vodacom customer service is just pathetic, in this instance they didn’t even bother to provide me with advise as to what other options I had at cancellation stage. I don’t have a contract of my own and it is the first time I am doing something like this so you would expect the service provider to guide you.</p> <p> They also need to review their policies for the deceased, how can they continue to charge for subscriptions that will be unused, have they no compassion and empathy!?!</p> <p> To top it off, they also deactivated his SIM card, something I did not request and then told me that I must go to a store to reactivate it!!</p> <p> I refuse to pay Vodacom the balance due unless someone contacts me to resolve this issue!!!</p> <p> </p>