Pathetic service

<p>Good Day,</p> <p>I would like to express my utter disappointment and extreme aggravation with Vodacom. I have made numerous calls to the call centre to be promised that my query will be resolved only to have to phone again and waste my time to try with no resolution to have my query sorted out which apparently is impossible.</p> <p>I upgraded my contract last year December after being convinced by your retentions desk, the WORST mistake of my life. I was offered one gigabyte of additional data and 50 free minutes(Vodacom to Vodacom) for the full 24 months of the contract.</p> <p>I was then contacted by the Vodacom call centre to migrate to another package. Upon request if the benefits will remain I was advised that what retentions offered me will remain in place. This was clearly a blatant lie by a *********** agent. When I realized this I contacted the call centre to migrate my contract back to what I was one and re-instate the initial agreement as I was treated with dishonesty.</p> <p>This was done and since then I have had to call every month to have this fixed. The data have been allocated to the contract but it seems that no one in the emitter organization can correct the free minutes. I don't understand that something so simple should seem impossible to correct.</p> <p>I have lost all faith in Vodacom and all of its employees. I need this to be remedied with immediate effect or else you can come and collect your device and cancel all my contracts and I will go to another network that will hopefully act with more integrity.</p> <p>I have been a loyal Vodacom customer for nearly 20 years but this is obviously not reciprocated. Not once have you ever had to "beg" for your money when my account is debited. I don't see why I should "beg" for service. This is unacceptable and I will definitely advise everyone I know to never deal with Vodacom.</p> <p> </p>