pathetic service

<p>on the 28/09/2016 around 5:35 I had gone to Vodacom 4u at mall of the south, to be assisted with a sim swap. upon arrival I was assisted by a lady, who told me that i should wait for the guy who does sim swaps. I waited for over 15mins, only then does he acknowledge that I am waiting, he comes forward, and says can you please go to the vodacom upstairs as I am busy and im going to be long.</p> <p><br />I go to the vodacom store upstairs and a lady there tells me that we cannot help you with a sim swap as you are on the C3D system and the servers shut down at 6 (I was there at about 5:55 and the store closes at 7). why stay open until 7 if you cannot assist your clients? she did not even take the initiative of calling customer care for me and says theres nothing she can do, I must come back another day.</p> <p>I return back to the 4u store and theres only the lady , she says oh the guy who supposed to help you is gone to buy food, how can a store only have one person inside? isnt that a security issue? how can someone be working at vodacom and not have any knowledge on the vodacom system? I took down the complaints/suggestions number , i called management, there was no answer, so I left a voicemail. Nobody had gotten back to me! i am fed up, i am irate, and i am starting to hate vodacom for the inconvenience they cause to their clients.</p> <p>is this what vodacom wants their clients to go through?? pushed from pillar to post? no assistance? the worst customer experience ever? what happened to all the promises vodacom makes about their customers? customer service is very important! this experience is pathetic and disgusting!! it doesnt even deserve to be called vodacom. honestly, the service that I recieved from Cell C at protea glen is a billion times better as they value clients, as soon as this contract is cancelled i will move to Cell C, good bye vodacom, you have just lost a client.</p> <p>please do something about this pathetic and terrible experience at both vodacom stores at mall of the south.</p>