SN
Stan N

1 reviews | Active since Feb 2015

27 Sept 2016, 18:05

Pathetic service

<p>On the 22nd of September 2016, i dialled into the call centre and spoke to an unwilling agent by the name of Sifiso(06H35). He was rude and speaking on me half of the time-then hung up on me without assisting me. In the evening at 20H00 i the called again, and was then assisted by another useless vodacom emplyee by the name of Teboho, who i told my challenge about the offer that you get when you dial *123#(I was promised zar100 of airtime if i recharge with zar40 or more-it was not allocated to this day. She logged a request for me, guess what? No one bothered revert back to me accordingly. I want all my money back. </p> <p>Useless network provider ever in RSA.</p>

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Replies (1)
Vodacom
Vodacom's reply28 Sept 2016, 07:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team