Pathetic service

<p>Firstly I would like to start off by stating your guys services and response times are pathetic. I have called your guys customer care line on four occasions, trying to find out as to why my debit order has increased , on all three occasions no one could explain to me why. On the first call, I was given a reference number that was not valid. I was then sent an sms to ask if my query was resolved and if not I will be called back within 24 hours 26-08-2016, in which I rep**** no and till today no one has called me back. On the 01-09-2016 I called in again to follow up on my previous call in which the agent was unable to assist, and my call was transferred in which the call cut. On the 12-08-2016 I called in again and was still unable to get assistance, I was told that my query needed to be escalated and was given ref no. 1- ********** 74 and I was told that I would be contacted back in 24 hours. To-date no one has called me back to explain to me as to why my debit order has increased. I have also been to the Vodacom branch in Newtown junction and was given a number( ********** ) to call ,in which I called In this morning 27-09-2016 and was still unable to be assisted after been on hold for over 10 minutes as your guys was experiencing system problems(ref-1- ********** 7). I do have access to view my accounts on my Vodacom website and as per this website it shows me the amount I was always debited for and not the amount that goes of my account. This issue started in august. I currently have 4 contracts with Vodacom, in which they would be expiring soon and I would not be renewing. Please can someone assist in resolving urgently!!!!</p> <p> </p> <p> </p> <p> </p>