Pathetic Service

<p>This is an email I sent to Ashe-Leigh Brown at Vodacom yesterday which is self-explanatory. I requested that they get back to me by end of business or even just acknowledge my email. I haven;t received anything.</p> <p> </p> <p>I trust HelloPeter will get some feedback with regards to my predicament.</p> <p> </p> <p>“Good Day,</p> <p> </p> <p>I am utterly disappointed in the service I'm getting from this service provider.</p> <p> </p> <p>I am sure by now you know the history of my account.</p> <p> </p> <p>Since March 2016 I've been trying to sort out my account. Only after reporting my problem on HelloPeter I received some feedback.</p> <p>My first deduction went off 25th August 2016 in the amount of R310.00 as per my agreement to pay this off until my account is settled.</p> <p>After my first deduction my line has been activated.</p> <p>My account again has been disconnected since Friday 23rdSeptember 2016 just after 08:20.</p> <p>My first call to Vodacom to sort this out was like many others unsuccessful. I spoke to a Harold who could not assist me at all. After I instructed him that he double check my account, my call was disconnected and went straight over to “rate this call/service”. PLEASE CHECK YOUR RECORDINGS!</p> <p>I again called and spoke to a second person who could not assist. I requested to speak to a manager. She diverted my call and nobody answered whereafter my call got cut once again.</p> <p>I called for a third time and spoke to Patience. I explained to her my issue and she advised that there is NO arrangements on the system. How could this be?? No arrangements! No Banking details! After my numerous attempts to sort out my arrear account which I thought was sorted after the deduction and now I’m being told otherwise. She further advised me that I need to call back and make the necessary arrangements. I refused to do so since this has been coming on since March 2016. I requested to speak to a manager and was placed on hold for almost 5 minutes. She came back telling me that managers aren’t taking any calls. Please check the recordings. Again my call got cut.</p> <p>Further to the above my data has been taken away twice. When I queried this with Vodacom it was explained to me that it’s a Vodacom issue and they will investigate. After a day I got 1GB which I only had up until Friday morning.</p> <p>Why is this happening!?”</p> <p> </p>