SM
Sashnee M

1 reviews | Active since Aug 2016

13 Sept 2016, 14:41

Pathetic Service

<p>I have recently upgraded my contract, and have taken a new line contract, both of which was done in August. I have been waiting for Vodacome to contact me for 2 weeks, firstly, I was wrongfully invoiced, for September. After contacting Vodacom for the 3rd time, my issus wasnt resolved, now I have been told that my accoutn is arrears, I have a debit order and my account has NEVER been paid late or has ever vounces. The incompetance of Vodacom has not affected my credit rating as it will reflect as though I cannot pay my bills on time, and I will not be able to apply for credit because of Vodacom's incompetance.</p> <p>I am losing patience and am very angry about the service from Vodacom. MY ISSUE STILL HASNT BEEN RESOLVED.</p>

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Replies (1)
Vodacom
Vodacom's reply14 Sept 2016, 07:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team