1 reviews | Active since Aug 2016

08 Sept 2016, 17:26

Pathetic Service

<p>Early August I phoned to confirm a cancellation, spoke to Lucian. Ended up taking a contract for R195 which included 150 airtime and 500mb data. End of August came no data. Phoned reported it promises made, nothing came of it. I took an upgrade, promised 10g for the fist month .....nothing. I have phones and phoned nobody is getting back to me. 11 years been with them. I want out. They more stress than anything else. There is still more. You cant speak to managers or anybody with authority. I do t wont to see the good anymore they useless all of them</p>

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Replies (1)
Vodacom
Vodacom's reply09 Sept 2016, 07:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team