AT
Aaqilah T

1 reviews | Active since Sept 2016

06 Sept 2016, 20:24

Pathetic service!!

<p>Vodacom such a pathetic network 1st of all I get **** messages saying I owe you guys money. When every month my contract gets debited then august they just don't debit! And I pay it in. Till today still getting messages that my phone will be disconnected phoned the customer service they pick it up but not reflecting on my account! Sent proof of payment still nothing came from it. Please resolve asap otherwise you guys won't get the rest of your money!!! You are now degrading my credit!!! Sickening! </p>

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Replies (1)
Vodacom
Vodacom's reply07 Sept 2016, 07:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team