Pathetic service

<p>My cellphone contract with Vodacom is due for an upgrade this month. I tried to upgrade on Sunday (04/09/16) at the Vodacom 4U store at Mall of Africa but was unsuccessful. Reason being that my contract was transferred from Nashua mobile and they did not give any of their coustomers additional finance. The consultant was pleasant and accomodating. She called aquisitions in my presence and they assured her that I qualified for the finance but the system needed to be refreshed. I was told to come back in 4 hours or the following day. I chose to go the following day. On Monday (05/09/16) at 17:00, the system still showed that I did not qualify for the finance. I called the store again today to find out if there was any update. Still, today, the system was not refreshed. My question is... How many days does the Vodacom system require to refesh / update? The finance required was for an extra R20. It is rediculous how time consuming and frustrating it is to do an upgrade with Vodacom. I have called the customer services number twice already this morning. The consultants did not know which department to transfer me to and put me on hold for long periods, only to transfer me to the wrong department. I have spoken with accounts, who have assured me that my account is up to date and that they could see no issue with my account from their side. </p> <p> </p> <p>The number that I need upgraded is a contract that I have taken out for my mom who is currently visiting with me. We do not live in the same province hence the urgency to upgrade and allow her to go back home with the new phone.</p> <p> </p> <p>The contract that I want to upgrade to is the Huawei P8 lite on a you choose flexi 200 for R199pm/24months. The number that needs to be upgraded is ********** 414.</p> <p> </p> <p>CAN SOMEONE PLEASE HELP...</p>