Pathetic service

<p>After being with Vodacom for more than 10 years paying religiously I ordered an upgrade online on the 25 August 2016. I was then informed that the phone would be delivered on the 29th at my workplace.(which it was not). On the 30th they atempted to deliver it by phoning me once (and when I didnt answer as I was in a meeting -they returned the phone to vodacom). I phoned on the 30th and on the 31st to try and find out what was happening and we agreed that they would change the delivery address to my home address and it was promised by someone called Riaz it woudl arrive on the 2nd. I have tried phoning the call centre and it is so noisy it is impossible to conduct a conversation. Today (the 2nd) there was a party on for Spring Day. i was told i would be phoned back but never was. I find this behaviour and service appalling. with never an apology!!. The joke is that you are asked to rate vodacom online after the call - I rated them 0 and 2 and have never had any follow up on that either!</p>