Pathetic service

<p>After 3 week of my query EC-047J-2J3PAQ , I have been sent an email asking me to submit the documents i submitted and a subsequent mail saying the query is closed. Vodacom clearly does not understand what customer service is.</p> <p>Please contact me to explain to me how my contract was upgraded without my knowledge. The 'don't care' attitude is infuriating when it is your lax verification/security checks that enables my contract to be upgraded.</p>