Pathetic Service!

<p>I just upgraded my Vodacom contract after much thought and consideration but now I am having regrets. This is due to the terrible service received from Vodacom customer care when I have been calling in to do a sim swap because of the upgrade. I called yesterday evening and was put on hold for 15min only to then be told "the system is offline and we cannot continue". I then requested to speak to a supervisor and was put through to Mr. Raymond who promised that as soon as they are back online he will have the sim swap done and call me back. This was now a total of almost 30min on the line. It is now 22:13 on 25 August which is 24 hours later and still no sim swap done. I even called the call centre again this evening and went through the whole verification Etc. amd was once again told system is offline. I requested to speak to a manager/supervisor and even asked for Mr Raymond but they put me on hold for almost 10min and never came back on the line. I called back and then someone answered the call but all I could hear was music and people talking but nobody talking to me to assist so had to cut the call. I called back the third time and then the lady asked me a whole lot of questions for verification and said I did not answer correctly so the account is locked and I should call back once I have the correct information. I mean what kind of service from the network who claims to be the BEST??? Unacceptable!</p>