NF
Natasha F

1 reviews | Active since Oct 2015

16 Aug 2016, 16:58

Pathetic service

<p>My WiFi account is now suspended for 4 days after I payed in the amount invoiced to me.the fact that you debited my account with the wrong amount is not my problem I was asked to email the invoice and bank statement and to date no reply to my complaint and my line still blocked. I thought vodacom was the best network but I will never recommend you anymore.</p>

0
Replies (1)
Vodacom
Vodacom's reply17 Aug 2016, 05:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team