RS
Rasheel S

1 reviews | Active since May 2013

15 Aug 2016, 13:37

Pathetic service

<p>Cancelled Vodacom contract in 22nd may where MTN ported my number to my new service provider. 3 months later I am still been billed by Vodacom even though my contract was expired and all invoices up to date. I called Vodacom today (15 August 2016) however not one person could assist. I was diverted to 5 different persons in 5 different departments who can not assist in telling me why I am been charged and why is my account still active with Vodacom. Can Vodacom please assist in getting the correct person to contact me to explain what the issue is? </p>

0
Replies (1)
Vodacom
Vodacom's reply16 Aug 2016, 05:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team