pathetic service
<p> </p> <p>Absolutely SHOCKING service from the customer service and contracts division.</p> <p>I timeously terminated one of my contracts in April 2016. To date I am still being billed, this after several confirmation of cancellation via mail, telephonic and several reference numbers for the same.</p> <p>A total time waster in trying to have a resolution.</p> <p>Seriously considering moving over all accounts to the competitor.</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
As per our telpehonic discussion, this query has been resolved.
Regards,
R. Maart
As per our telpehonic discussion, this query has been resolved.
Regards,
R. Maart
yes, sadly resolved as per business decisions that purely suits Vodacom. Was the customer taken inot consideration ? definately not.
a financial deficit has had an apology as a response,
although having acknowledged the the issue has been pending over 3 months.
yes, sadly resolved as per business decisions that purely suits Vodacom. Was the customer taken inot consideration ? definately not.
a financial deficit has had an apology as a response,
although having acknowledged the the issue has been pending over 3 months.
Pathetic VODACOM !!!
Still no response from this so called service provider. propbably just the same as other views shared, VODACOM has become a ' Provider of incovenience'.
vodacom sees the concern as been resolved ? for whom ?
I believe I raised the query, hence I would need a resolution.
Dear Vodacom
If you are in need of customer service training or perhaps basic understanding of English Vocab (reference to 'RESOLVED'), kindly send through a request.
title your subject line 'Vodacom in desperate need of *********xx'.
whatever you need. Seems like alot.
DISGUSTED (surely understandable after 8 months)
Pathetic VODACOM !!!
Still no response from this so called service provider. propbably just the same as other views shared, VODACOM has become a ' Provider of incovenience'.
vodacom sees the concern as been resolved ? for whom ?
I believe I raised the query, hence I would need a resolution.
Dear Vodacom
If you are in need of customer service training or perhaps basic understanding of English Vocab (reference to 'RESOLVED'), kindly send through a request.
title your subject line 'Vodacom in desperate need of *********xx'.
whatever you need. Seems like alot.
DISGUSTED (surely understandable after 8 months)