Pathetic service

<p>Never received such horrible service from a service provider before, my phone has not been working since lastnight as my account has been softlocked as per smses received however my contract is a top up plan. Please advise how this is possible??? Called Vodacom customer care and was told that the 10 gigs of data that was supposed to be promotional data will be charged to me.... seriously Vodacom? Further to this everytime I checked my balances I was told that I have 10 gigs till 2020??? I will not wait 48 working hours for this to be resolved, I want this resolved immediately!!!!!! Before I report this query to consumer council or the ceo of Vodacom Mr Joosub. </p>