MA
MADELEIN A

1 reviews | Active since Sept 2013

10 Aug 2016, 19:01

Pathetic service

<p>I've got five contracts with Vodacom and the past month I've got trouble with two of them. I'm unable to buy any additional data on my internet ****le for the past month !!! I tried via the my vodacom website (which is pathetic) and even put the sim in a mobile device and tried to buy with *111#. It either tells me they've received my request or thank you for the purchase it will soon be activated, but then it's never activated and they charge me out of bundle rates ! I've called the call centre, tried Live chat...everything possible without success!! On the other number I've asked for the BIS to be activated and two weeks later it still not activated on the phone. I really consider moving all five my ****tracts to another service provider. Client service like this is really pathetic</p>

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Replies (1)
Vodacom
Vodacom's reply10 Aug 2016, 19:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team