!!!!!!!!! PATHETIC SERVICE!!!!!!!!!!

<p>Where do i start???? I have been going backwards and forwards to Vodacom 111 "customer support" number since the 12 July 2016. LONG story Short...</p> <p>It was my time to Upgrade my contract. After much thought i decided to rather go on prepaid. So, i phoned in to change my plan to Prepaid... Worst mistake ever!!!</p> <p> </p> <p>After a month i was not happy with the fact that i had to recharge manually as i use my phone for work purposes and become annoying when i had to first recharge while at a client, and wanted to rather have some sort of open line where i could make calls / use data and get the bill at the end of every month like i had been for the past 8 or so years... Sound simple right? Well... cleary not so much!</p> <p>After MANY FAILED attempts to get someone to understand what i was wanting a total of 219 (call log) minutes to vodacom "customer care" this is STILL not resolved. After speaking to atleast 10 different people in different departments - STILL NOT SORTED!!!! After been told atleast 4 times by Different people that someone would call me back - still no call bac****!!</p> <p>HOW DIFFICULT CAN IT BE???</p> <p>All i am wanting to have is 2Gigs of Data a month, and 50 minutes (any network)? Surely this is possible??</p> <p>First i get told i can get the 2 gigs, but the 50 minutes is only vodacom to vodacom - which i dont want. Then i get told i can get the 2 Gigs data and 50 minutes at a total cost of around R320 (cant remember amount exactly)</p> <p>Now, please explain the logic to me... the 2 Gigs of data is currently costing me R109 a month - how can 50 minutes cost R211?????? Pathetic!</p> <p>I am a customer asking for your services... why is it so difficult for someone to attend to this once and for all???</p> <p>When ever i ask to speak to a manager - its explaining the WHOLE story ALL over again...</p> <p>Im constantly having to re-tell the story, my cellphone number and refernce number??? What is point of having a reference system when we are asked to expalin the whole situation over and over and over and over again?!</p> <p> </p> <p>Come on people! Get your act together and sort this out? Surely one person in the bunch is capable of doing something right there??</p> <p> </p> <p>My reference number is: S3-G3P2Q-QNLZD</p> <p> </p> <p>EXTREMELY DISSPOINTED!!!!</p> <p> </p> <p> </p> <p> </p>