Pathetic Service

<p>I cancelled my current contract with Vodacom and opened a new one as they do not allow early upgrades. I paid the settlement amount on Friday and was told that it would take 48 hours to default my number back to prepaid so that I can do a sim swap and start using my new contract. After 48 hours a called as was told to wait until I get a SMS. After 4 days a called again and was told to still wait until I get a message. Six days later a I got a message saying I was now on prepaid and then called the very next day only to be transferred to 4 difference people and then told my number is still on contract ????????????????????? THIS IS UNACCEPTABLE. I asked to speak to a manager and was told there was no one in office at 08h30 so I asked to be called back by a manager by 09h00. It is now 12h30 and I am still waiting. WHAT IS GOING ON????????? HOW CAN YOU CALL IS A CUSTOMER CARE CENTRE????</p> <p> </p>