Pathetic Service

<p>I received my bill on the 15/07/2016 and noticed the amount was incorrect. I immediately logged a call with Vodacom to rectify the matter before my debit goes off. 2 days prior to my debit order going off I was told that my query was not even allocated to anyone. A day before I called again and was advised by Jackie that it has been rectified and assured me that the correct amount will be going off. To my dismay, the incorrect amount went off. I then called the call centre immediately and was told to send through proof the incorrect amount went off, which I did, so the refund can take place and to date my query has not been assigned to anyone. I was also told this would take 7 to 10 business days. This is unacceptable! Will Vodacom be held liable for any unpaid or dishonouring fees from my bank. Vodacom is very quick to disconnect a line if one does not pay but when they are in the wrong then its fine to inconvenience the client. Ref no I received: 1- ********** 7103. I need this sorted our urgently.</p> <p> </p>