Pathetic service.

<p>My phone has been soft locked for a month now. I have been to the vodacom shops 3 times and they tell me to call client services. Everyday i call...oneday i spent 4 hours been transferred backwards and forwards between departments. My baby is a very sick one month old and i desperately need my phone to work but all i get told is that there is a technical error because of their new systems. I have been told on numerous occasions i will get a call back and never do. Vodacom is the worst service provider and it is shocking and pathetic that this problem is not solved yet. MY account has even been overpaid to try and solve the problem...but no nothing. </p>