Pathetic service

<p>On the 1St of may I upgraded my cellphone and was told that I would get free screen insurance but little to no surprise I was charged R79.99 that was 2 months ago!!!I called to query the issue and was sent from pillar to post I even went into the vidacom store for assistance but still no luck. I logged a query with your call centre and guess what???? Still nothing has happened and no one has contacted me.. your service is pathetic once again and I want this query to be resolved or I wI'll be getting lawyers involved because I am sick and tired of vodacom *****ing my money</p>