PATHETIC SERVICE

<p>I have been trying to call to upgrade.</p> <p> </p> <p>after an hour i speak to someone to tell me im on a low profile( yes obvious as i have the contract for years).</p> <p>and now i cannot upgarde as im a "bad payer" my record shows im not eligable for a higher contract?</p> <p>i speak to accounts and ITC and they tell me i have always paid on time ( debit order) and hove a low risk.</p> <p>How the hell can you make customers who are so long standing go through all this drama just to upgrade.</p> <p> </p> <p>you will obviously not take a contact that you cannot afford to pay especially if you a long standing customer.</p> <p> </p> <p>i feel like cancelling and goimg to someone else </p>