1 reviews | Active since Jul 2016
Pathetic Service!!!!
<p> I just can't believe it! It's already a month and my account still haven't been sorted. I have spoken to numerous consultant about the June invoice and still nothing was resolved. I have even spoked with one of the Call Centre Supervisor on Thursday, 7 July and still no response. Only one consultant actually understood and she made an effort to contact the accounts department and advise me on what to do. Sorry for the rude remarks but I am fed up for the pathetic service. Is there ******s working at Vodacom because my explanation on my emails was plain and simple. You invoiced the incorrect package in May but then you have realised your mistake then you invoiced again for May in the June invoice for the correct package and handset instalments. But you didn't pass a credit for incorrect package for May. So actually you want me to pay double for your mistakes. And I was trying to explain it over and over and over and I can go on but still no one gets it.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Since my first review nothing has changed and it just over a month and my account is still not sorted. It just got from bad to worse. My line is blocked because I am falsely accused that my account is in arrears. Vodacom made the ***** up but I am penalize for that. What bothers me that they are aware of my query but nothing has been sorted out. They everytime say that they have send my query to the Back Office but cleary something is not happening. I am just fed up that I have to repeat myself. And now that my line is blocked, I can't use my for work. I have seen on previous reviews on hellopeter that other clients are having problem with the account being billed incorrectly. I just hope Vodacom is proud of the bad service.
Since my first review nothing has changed and it just over a month and my account is still not sorted. It just got from bad to worse. My line is blocked because I am falsely accused that my account is in arrears. Vodacom made the ***** up but I am penalize for that. What bothers me that they are aware of my query but nothing has been sorted out. They everytime say that they have send my query to the Back Office but cleary something is not happening. I am just fed up that I have to repeat myself. And now that my line is blocked, I can't use my for work. I have seen on previous reviews on hellopeter that other clients are having problem with the account being billed incorrectly. I just hope Vodacom is proud of the bad service.