1 reviews | Active since Jul 2016
Pathetic Service
<p>Incorrect Billing- People who dont know whats going on. Debited for 2 months in error. Useless call centre, even worse supervisors- Morena @ ********** , you take the cake, waiting for your call regarding my refund as you advised 2 days ago. now the query was logged again,*** is going on there??????</p> <p>Call me with a resolution</p>
Long story short, but you would be able to pick up everything on my account. I was debited an amount of R933 25/06.This was double the amount that i should have been charged. Received and SMS saying it was an error and a refund will be done. So i called 111 to advise i dont want a credit note but a refund into my account. Was told i would get feedback in 48 hours, nothing since, no call or SMS. Waited and called again, still nothing. I was told yesterday my query was closed, AND GUESS WHAT? I HAVE NOT GOT MY MONEY BACK. Spoke to Morena who told me to speak to 111 to process a credit note then his dept will sort out the refund, 111 advised they dont do this. Asked Morena to call me back 4 times, havent received any call from him yet. I had to open another query for the refund. NOW I WILL NOT WAIT ANYMORE AND TOLERATE THIS *********** SERVICE. YOU GUYS ARE BEYOND PATHETIC. I WANT TO BE CALLED TODAY ABOUT MY REFUND, NOTHING ELSE. YOU GUYS SMSED TO SAY IT WAS A FAULT ON YOUR SIDE, SO FIX IT!!!!!!!!!!
Long story short, but you would be able to pick up everything on my account. I was debited an amount of R933 25/06.This was double the amount that i should have been charged. Received and SMS saying it was an error and a refund will be done. So i called 111 to advise i dont want a credit note but a refund into my account. Was told i would get feedback in 48 hours, nothing since, no call or SMS. Waited and called again, still nothing. I was told yesterday my query was closed, AND GUESS WHAT? I HAVE NOT GOT MY MONEY BACK. Spoke to Morena who told me to speak to 111 to process a credit note then his dept will sort out the refund, 111 advised they dont do this. Asked Morena to call me back 4 times, havent received any call from him yet. I had to open another query for the refund. NOW I WILL NOT WAIT ANYMORE AND TOLERATE THIS *********** SERVICE. YOU GUYS ARE BEYOND PATHETIC. I WANT TO BE CALLED TODAY ABOUT MY REFUND, NOTHING ELSE. YOU GUYS SMSED TO SAY IT WAS A FAULT ON YOUR SIDE, SO FIX IT!!!!!!!!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Can the person who called me regarding my complaint please call me bsck. You guys dont know what you are doing!!!! I specifically asked for a refund into my account, not a credit or airtime. I called into 111 to be told R349 will be credited against my next invoice and +- R100 will be deducted. I didnt ask for this!!!! Furthermore, the amount is incorrect! I was charged subs×2 of R349, BIS of R59x2 and CLI R9.50. Why is it that the refund isnt including the BIS and CLI?????? I WANT THIS TO BE RECTIFIED NOW!!THIS HAS BEEN A QUERY SINCE THE 29TH ALREADY
Can the person who called me regarding my complaint please call me bsck. You guys dont know what you are doing!!!! I specifically asked for a refund into my account, not a credit or airtime. I called into 111 to be told R349 will be credited against my next invoice and +- R100 will be deducted. I didnt ask for this!!!! Furthermore, the amount is incorrect! I was charged subs×2 of R349, BIS of R59x2 and CLI R9.50. Why is it that the refund isnt including the BIS and CLI?????? I WANT THIS TO BE RECTIFIED NOW!!THIS HAS BEEN A QUERY SINCE THE 29TH ALREADY