Pathetic service

<p>My mother in law Mrs Tina Janse Van Rensburg wanted to cancel a contract for cell number ********** which was cancelled but to her surprise another contract was also cancelled for cell number ********** and she was charged a cancellation fee approximately R2200 which she never wanted to cancel because it was recently upgraded.When she contacted vodacom customer care, she was told that they will have a look at it and sort it out but she was shocked to see that Vodacom wanted to debit that cancellation amount from her bank, she managed to reverse that debit order!</p> <p>She again called vodacom customer care on the 11th of July but did not get any solution and was advised that she will have to pay that cancellation amount and there is nothing that they can do for her.</p> <p>How can someone pay for something that was never requested and it is definitely Vodacom's fault and they do not want to take responsibility for it.</p>