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DENZIL S

1 reviews | Active since Jun 2016

27 Jun 2016, 10:51

PATHETIC SERVICE

<p>VODACOM HAVE CHARGED ME R8000.00 FOR DATA.</p> <p>I CHECK MY DATA OFTEN VIA SMS TO AVOID BEING OVER CHARGED.</p> <p>I HAVE A REF NO 1- ********** 0869 THAT I LOGGED 2 WEEKS AGO.</p> <p>I HAVE STILL NOT GOT A RESPONCE.</p> <p>HOW LONG DOESE IT TAKE?</p>

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Replies (3)
Vodacom
Vodacom's reply27 Jun 2016, 10:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

DS
DENZIL S's update25 Jul 2016, 05:40
Reviewer Update

REF 1- ********** 0869

I RECEIVED A REPLY FROM VODACOM SAYING THE HAVE HELPED ME BY PASSING A CREDIT FOR THE DATA I DID NOT USE AS WEALL AS AN APPLOGY.

I AM NOW GETTING TREATNING SMS TO SAY I STILL OWE AN OUT STANDING AMMOUNT.

I HAVE CALLED- I HAVE MAILED YET STILL NO SOLUTION .ALL THAT HAPPENS IS THE PERSON YOU TALK TO TELLS YOU WHAT SYSTEM SAYS .THERE IS NO ONE TO ACTUALLY TALK TO THAT CAN PUSH ANY BUTTONS TO GET OUT OF THE SYSTEM.THE SYSTEM HAS BEEN FED THE INCORECT INFORMATION,

I AM NOW DESPERATE AND NEED THIS ISSUE CLOSED.

I WOULD APPRECIATE A PERSONAL CALL FROM SOME ONE AT VODACOM THAT CAN RESOLVE MY QWERY.

THANKS

DENZIL STRUCKMEYER

DS
DENZIL S's update25 Jul 2016, 09:51
Reviewer Update

REF 1- ********** 0869

I have just received a call from VODACOM accounts deparment.

My out going call have bee cut.

This is no fair as I have been trying for more that a month to resolve this issue.

Please help